Maintaining excellence with certified service
Keep your post-harvest equipment running at peak performance, backed by Twister-Certified technicians, comprehensive inspections, and maintenance plans built around your harvest.
Twister's Service Plans
Two comprehensive ways to stay running
You're the experts at growing, we're the experts at post-harvest equipment, so let us help you focus your staff on what you do best. At Twister, we understand the importance of reliable and efficient equipment for your business. That's why we offer two comprehensive service options to ensure that your equipment runs smoothly with minimal downtime.
Performance Advantage
"We come to you."
The Twister Performance Advantage is designed to help your business operate at its best. Our team of highly trained technicians and engineers will provide regular check-ups and tune-ups, extending the life of your equipment, reducing downtime, and lowering your operating costs. With our comprehensive maintenance and inspection program, you can trust that your equipment will run smoothly and efficiently. We can also throw on a cape and fly in to save the day with a critical unplanned repair when you need it.
Twister Shop Service
"Ship it in, save a bit."
At Twister, we understand sometimes you like to save a bit and ship your equipment to perform routine maintenance and inspection. That's why we offer our Shop Service, which includes a thorough inspection after each harvest at one of our certified locations. Our certified technicians will perform a comprehensive multi-point inspection and servicing, ensuring that your equipment is running at optimal efficiency and producing quality product. By preventing problems before they happen and protecting against unwanted downtime, we make sure that your equipment is there for you when you need it most.
Choose the Twister Service Plan that best suits your needs and let us help keep your equipment running smoothly and efficiently.
Performance Advantage
Ensure Optimal Results
Twister's Performance Advantage Service Plan is designed to help your business operate at its best. Our comprehensive maintenance and inspection program includes regular inspections and maintenance by our team of highly trained technicians. We'll help you extend the life of your equipment, reduce downtime, lower your operating costs, and keep your equipment running smoothly.
Our team will work with you to create a customized maintenance plan that considers the unique needs of your business. During each visit, we'll conduct a full system inspection, perform any necessary maintenance, and complete any repairs. We'll also provide you with detailed reports that outline the work we've done and identify any potential problems, so you can stay on top of your equipment's health.
In addition to maintenance, we also offer training and consultation services to help you maximize the performance and efficiency of your post-harvest process. Our technicians will work with your team to develop best practices for operating and maintaining your equipment and will provide on-site training to help you get the most out of your cultivation.
Lower operating costs
Regular maintenance and inspection helps to reduce the likelihood of costly breakdowns and repairs, ultimately lowering your overall operating costs.
Increased equipment reliability
With the Twister Performance Advantage, you'll enjoy increased equipment reliability thanks to regular check-ups and tune-ups from our team of highly trained technicians.
Improved efficiency and performance
Regular maintenance helps to keep your equipment running at optimal performance and efficiency, improving your business's overall productivity and output.
Performance Advantage Plans
Choose the support level you need
All plans include Twister-Certified preventative maintenance. Step up for more annual visits and broader coverage.
- Twister-led maintenance & calibration
- Operator & manager training
- Process optimization & consultation
- Priority remote support (12/7)
- 5% parts discount
- Everything in Gold
- 2 service visits per year
- 5% parts discount
- Priority remote support (12/7)
- Annual parts credit
- Everything in Platinum
- 4 service visits per year
- 5% parts discount
- $5,000 annual parts credit
- Priority remote support (12/7)
| What's included | Gold | Platinum | Diamond |
|---|---|---|---|
| Scheduled service visits per year | 1 | 2 | 4 |
| Twister-led maintenance & calibration | ✓ | ✓ | ✓ |
| Operator & manager training | ✓ | ✓ | ✓ |
| Process optimization & consultation | ✓ | ✓ | ✓ |
| Detailed inspection reporting | ✓ | ✓ | ✓ |
| Priority remote support (12/7) | ✓ | ✓ | ✓ |
| 5% parts discount | – | ✓ | ✓ |
| $5,000 annual parts credit | – | – | ✓ |
Parts are purchased separately as needed; Platinum and Diamond include parts discounts and credits. Unplanned and emergency support is available on select contracts.
With the Twister Performance Advantage, you'll enjoy peace of mind knowing that your equipment is in good hands. We'll help you keep your equipment running at its best, so you can focus on running your business.
Shop Service
Keep It Going Strong
Bring your Twister product to our location in Surrey, BC after each harvest to ensure optimal efficiency and protect against unwanted downtime with the Twister Shop Service. Our certified technicians will provide a thorough multi-point inspection of all aspects of your equipment's performance and functionality, ensuring that it runs at its best and improving its reliability. Regular inspections can help detect and prevent problems before they occur, minimizing the risk of unexpected downtime and ensuring your equipment is always ready to use. Choose one of our Twister Shop Service plans for a worry-free and efficient operation.
Deep Clean & Inspection
Recommended after each harvest
- Deep Clean & Sanitization
- Blade Alignment
- Lubricate Bearings
Basic Service
Recommended after every 4 harvests
- Everything in Deep Clean
- Replace Tumbler Belt
- Replace Blade Belt
- Replace Rollers
Ultra Service
Complete restoration service
- Everything in Basic
- Replace Bedknife
- Replace Helix Blade
- Replace Bearings
- Replace Nylon Brush
Schedule your service
Book a Twister Certified Service
Tell us about your equipment and a service rep will get back to you. Prefer to talk? Call 1-888-254-3204 ext. 5122.
FAQ
Frequently Asked Questions
A few of the most common questions about Twister service. Browse the complete library on our Service FAQ.
What is Twister's Performance Advantage? +
What are the three Performance Advantage tiers? +
How often should I service my Twister equipment? +
How quickly can you respond to an emergency breakdown? +
Is service available without a Performance Advantage contract? +
Industry Leading Customer Support
Since 2007 we've been leading the industry, we stand behind the quality and craftsmanship of our equipment, and offer top-tier tech support available.
