Twister’s T-Zero: The Cannabis Trimming Machine Backed by Elite Customer Service

When it comes to investing in an advanced cannabis trimming machine, performance is only half the story. At Twister, what truly sets us apart is how we support our customers, before, during, and long after the machine arrives. From install to harvest, Twister’s service team is built to go above and beyond.
A Team That Stays With You
For one client, the journey with Twister wasn’t just about the machine, it was about the people behind it.
“The one thing that really stands out to us with Twister is their customer service. Their customer service is above and beyond any other trim machine company that we’ve ever used.”
– Logan Hey, Director of Farming, Grip
That level of praise doesn’t come easily. It takes true dedication to driving the success of your clients. What made the difference? From the very start, our team was on-site, ensuring smooth installation and commissioning of the equipment, leading to smooth operation and training of the T-Zero.
Even with a “really solid, mechanically inclined team” on-site, having Twister experts present made a massive impact:
“Having that specific knowledge on-site and giving us the lowdown on everything has been huge.”
– Charlie McKenzie, Director of Cultivation, Heritage Farms
Our specialists don’t just take your order, ship a machine and disappear until you need replacement parts like many of our competitors. From greenfield planning and drawing reviews, to process consulting, training, and preventative maintenance, we’re there. We ensure your teams are knowledgeable, fully trained and confident for whatever you throw at them.
Logistics Made Easy (Even When It’s Not)
Once your T-Zero system arrives, installing one isn’t always simple. The T-Zero systems aren’t delivered in a cardboard box and they aren’t plug and play. They are powerful, sophisticated, and built for high-volume performance using industrial automation components. The process requires dedicated Applications Engineers and Technicians, detailed plans and coordination among your trades, facility and maintenance teams. As this client recalled:
“Getting it in here was a hell of a process, and the team was awesome in figuring out how to get it in and online.”
– Charlie McKenzie
Twister’s service team thrives in these moments, rolling up their sleeves and working side by side with clients to problem-solve in real time. From navigating tight spaces, creative equipment rigging, and optimizing workflow layout, we do what it takes.
Speed that Surprises
When it comes to harvest, timing is everything. That’s why fast turnaround is a Twister priority:
“They got us the machine pretty freakin’ quick.”
– Charlie McKenzie
Whether it’s meeting seasonal demands or ramping up for expansion, our customers count on us to deliver quickly, and we don’t let them down.
More Than a Machine. A True Partnership
At Twister, we’re proud of the performance of our equipment, but we’re even more proud of the support we provide our clients every step of the way. The T-Zero cannabis trimming machine is a powerful solution, but our customer service is what truly sets the experience apart.
Whether you’re upgrading your post-harvest process or launching a high-volume operation, the Twister team is here to make sure you’re not just buying a machine, you’re gaining a partner.
See the Latest Cannabis News
The Power of Automation for Harvesting Cannabis: Cultivate Podcast Ep. 10
In May 2018, while attending Lift Expo in Toronto, we sat down to...
Cannabis Trimming Tips: How Dry is Dry?
LEARNING WHEN TO DRY TRIM IS A HIGHLY UNDERRATED SKILL. Like really,...
Optimizing Your First Use – Dry Trimming with the Twister T4
Getting ready to trim your first crop of dry harvest? Watch this video to optimize your Twister T4.
It’s Here!! The Twister B4 Bucker
Bucking cannabis on a large scale sucks. But it doesn’t have to. The...
When to Harvest Your Cannabis: Check Your Trichomes
It’s not easy to be patient with your garden when it’s filled with...
Cannabis Trimming Machine Comparison: Batch Style Trimming Machine vs. Single Piece Flow
The two most common styles of cannabis trimming machines differ...
Choosing the Right Cannabis Trimmer: 5 Things You Need to Know
Choosing a Cannabis trimming machine that matches your unique...