Twister’s T-Zero: The Cannabis Trimming Machine Backed by Elite Customer Service

When it comes to investing in an advanced cannabis trimming machine, performance is only half the story. At Twister, what truly sets us apart is how we support our customers, before, during, and long after the machine arrives. From install to harvest, Twister’s service team is built to go above and beyond.

A Team That Stays With You

For one client, the journey with Twister wasn’t just about the machine, it was about the people behind it.

“The one thing that really stands out to us with Twister is their customer service. Their customer service is above and beyond any other trim machine company that we’ve ever used.”
– Logan Hey, Director of Farming, Grip

That level of praise doesn’t come easily. It takes true dedication to driving the success of your clients. What made the difference? From the very start, our team was on-site, ensuring smooth installation and commissioning of the equipment, leading to smooth operation and training of the T-Zero.

Even with a “really solid, mechanically inclined team” on-site, having Twister experts present made a massive impact:

“Having that specific knowledge on-site and giving us the lowdown on everything has been huge.”
– Charlie McKenzie, Director of Cultivation, Heritage Farms

Our specialists don’t just take your order, ship a machine and disappear until you need replacement parts like many of our competitors. From greenfield planning and drawing reviews, to process consulting, training, and preventative maintenance, we’re there. We ensure your teams are knowledgeable, fully trained and confident for whatever you throw at them.

Logistics Made Easy (Even When It’s Not)

Once your T-Zero system arrives, installing one isn’t always simple. The T-Zero systems aren’t delivered in a cardboard box and they aren’t plug and play. They are powerful, sophisticated, and built for high-volume performance using industrial automation components. The process requires dedicated Applications Engineers and Technicians, detailed plans and coordination among your trades, facility and maintenance teams. As this client recalled:

“Getting it in here was a hell of a process, and the team was awesome in figuring out how to get it in and online.”
– Charlie McKenzie

Twister’s service team thrives in these moments, rolling up their sleeves and working side by side with clients to problem-solve in real time. From navigating tight spaces, creative equipment rigging, and optimizing workflow layout, we do what it takes.

Speed that Surprises

When it comes to harvest, timing is everything. That’s why fast turnaround is a Twister priority:

“They got us the machine pretty freakin’ quick.”
– Charlie McKenzie

Whether it’s meeting seasonal demands or ramping up for expansion, our customers count on us to deliver quickly, and we don’t let them down.

More Than a Machine. A True Partnership

At Twister, we’re proud of the performance of our equipment, but we’re even more proud of the support we provide our clients every step of the way. The T-Zero cannabis trimming machine is a powerful solution, but our customer service is what truly sets the experience apart.

Whether you’re upgrading your post-harvest process or launching a high-volume operation, the Twister team is here to make sure you’re not just buying a machine, you’re gaining a partner.